Based on FCC regulations (specifically FCC 21-105) and industry best practices from the Cloud Communications Alliance and Numeracle, the minimum information required for Know Your Customer (KYC) verification in telecommunications focuses on establishing the identity, legitimacy, and intended use of services by customers.

**Before you begin:** This form collects the minimum “Know Your Customer” (KYC) information we’re required to obtain before enabling calling/texting services.

- Have your legal business details and EIN ready.
- Provide a physical business address (no PO Boxes).
- If you’re authorizing use of U.S. phone numbers, be prepared to upload supporting documentation.

### Regulatory Context

The FCC requires voice service providers to “take affirmative, effective measures to prevent new and renewing customers from using its network to originate illegal calls, including knowing its customers and exercising due diligence in ensuring that its services are not used to originate illegal traffic.”

The FCC does not prescribe exact information fields but requires that steps be “effective” and “reasonable.”

### First Section: Business Identity Information

These fields establish the legal identity of the customer entity.

- **Legal Business Name (Required)**: Official registered name of the entity
- **Doing Business As (DBA) (Required)**: Trade names or alternate business names
- **Previous Business Names (Required)**: Historical names used by the entity
- **Federal Tax ID (EIN) (Required)**: IRS Employer Identification Number

### Business Address and Operation Jurisdiction

PO boxes are not allowed

- **Business Address (Required)**:  
  Street Address  
  Address Line 2  
  City  
  State / Province / Region  
  ZIP / Postal Code  
  Example: United States

- **State/Country of Incorporation (Required)**: Jurisdiction where entity is registered
- **First Section Complete (Required)**: I have filled out the required fields for the ‘First Section’

### Second Section: Contact Information

These fields enable communication and accountability.

- **Contact Department**: Organizational unit – ‘Not Required’  
- **Primary Contact Name (Required)**: First Last  
- **Contact Title/Role (Required)**: Position within organization  
- **Business Phone Number (Required)**: Primary contact number  
- **Business Email Address (Required)**: Primary contact email  
- **Secondary Contact**: First Last  
- **Email Address for Secondary Contact**: Backup contact email  
- **Second Section Complete**: I have filled out the required fields for the ‘Second Section’

### Third Section: Service Usage Information

These fields establish the intended use and help identify potential misuse.

- **Nature of Business (Required)**: Type of business operations  
- **Intended Use of Services (Required)**: How services will be utilized  
- **Expected Call Volume (Required)**: Anticipated monthly call usage  
- **Types of Calls and/or SMS (Required)**: Operational and support, Sales and revenue, Informational and transactional, Authentication and security, Collections and recovery, Marketing and promotional, Research and feedback, Public interest categories, Regulated or high-sensitivity, Internal and partner communications, Other.

### Fourth Section: Authorization & Compliance

These fields establish rights and commitments.

- **Phone numbers (Required)**: Porting Existing Phone Numbers, Purchasing New Phone Numbers  
- **U.S. Number Authorization (Required)**: Proof of right to use specific numbers (Porting Numbers)  
- **Foreign Provider Status (Required)**: Yes/No  
- **Agreement to prevent illegal traffic (Required)**: I agree to follow all laws, rules, and guidance for preventing illegal traffic outlined by the FCC regulations  
- **Fourth Section Complete**: I have filled out the required fields for the ‘Fourth Section’

### Final Section: Enhanced Due Diligence (For High-Risk Customers)

Additional information may be required for customers exhibiting red flags or high-risk characteristics.

- **Business Registration Documents (Required)**: Proof of legal entity status  
- **Ownership Information (Required)**: First, Last Name, Percentage 0-100%, Email, Country/Region  
- **Financial Information (Required)**: Contact Name, Contact Email, Contact Phone, Relationship (optional)  
- **Previous Provider Information (Required)**: History with other service providers  
- **References (Required)**: Contact Name, Contact Email, Contact Phone, Relationship (optional)

## FCC Know Your Customer – Minimum Verification Information